Employee Report Training

Case Study: Empowering Hospital Staff with Self-Service Reporting Tools

Service: Employee Report Training
Industry & Size: Healthcare & 73,167 employees
Key Challenge: Ensure that all 73,167 employees adapt to the new ERP software and feel comfortable using the reporting tools and standard operating procedures (SOPs).
BI Tools: Excel, Zoom, Adobe Suite, Epic

Headline Result: Staff gained confidence in using the new reporting tools, evidenced by a growing number of personal reports saved and a reduction in new report requests to the analytics team.

training employees on new technology such as self-service dashboardstraining employees on new technology such as self-service dashboards

Summary:

I provided comprehensive training for hospital staff—including physicians, nurses, and leadership—on a self-service dashboard despite initial hesitance. Through mandated reporting training sessions, employees gradually became more proficient and confident in utilizing the new tools. Positive feedback from participants indicated increased engagement and willingness to explore emerging technologies. This initiative not only fostered greater buy-in from staff but also encouraged a culture of self-sufficiency and data exploration, ultimately enhancing overall operational efficiency.

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Standardized Quality Dashboard

Developed a comprehensive OB regulatory dashboard to track and standardize +50 KPIs across several institutions. This dashboard allowed for multi-level analysis and provided real-time data insights, leading to more consistent care delivery and improved performance tracking. The new system replaced siloed, spreadsheet-based reporting and established a benchmark for quality improvement.

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Automated Operations Productivity Report

I developed an automated weekly operations report using Python and SQL, pulling data from a large data warehouse. This report tracks key operational metrics over time, such as customer arrival, door-to-entry, and door-to-leaving averages, providing a comprehensive view of throughput efficiency. Delivered via email, this self-service report allows stakeholders to monitor performance trends without manual intervention, enabling timely adjustments that optimize processes and improve customer experience.

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